Custom parts are unique and cannot be returned or exchanged. (“Custom” indicates that the part was fabricated based on measurements and/or details provided at the time of order/purchase.)
Standard/non-custom parts can be returned or exchanged and are subject to a 25% restocking fee, under the following terms*:
- The packaging is unopened
- The part is in original/perfect condition and is not damaged in any way
- Authorization is obtained; contact us via email (firstname.lastname@example.org) with transaction ID within 7 days of receipt order.
- Shipping fees are not refundable.
*If the packaging has been opened, and/or the part has been damaged, an additional fee will be assessed which may result in forfeiture of any refund.